OUR SERVICES

Remote Hands Engineer Services

Our Remote Hands Engineers provide fast, efficient, and secure on-site technical assistance within the data centre—acting as your trusted eyes and hands when you can't be there in person. Whether it's routine maintenance or urgent troubleshooting, we’ve got you covered 24/7.

Hardware Installation & Maintenance

Rack and stack servers, switches, and appliances
Install, replace, or upgrade hardware components
Power cycle and reboot systems

Cabling & Connectivity

Patch network and power cables
Organize and label cabling for easy identification
Perform connectivity tests and loopbacks

Troubleshooting & Diagnostics

Check device status and LED indicators
Assist with console access and remote diagnostics
Support basic fault isolation and issue reporting

Inventory Management & Audits

Visual inspections and equipment audits
Serial number verification and asset tagging
On-demand photo documentation

Secure Access & Escort Services

Escort third-party vendors or engineers
Enforce access control protocols
Support compliance with your security policies

Media & Shipping Support

Handle drives, tapes, or other media
Pack, label, and ship or receive equipment on your behalf

Want a hand when you can’t be there? Contact us today to schedule remote hands support or set up a service agreement.